Refund policy

Returns & Refunds

All of our planters are handmade to order using recycled and repurposed materials, and are produced specifically for each customer.

Due to their made-to-order nature, these items are exempt from the right to cancel under the Consumer Contracts Regulations 2013. We therefore do not accept returns or cancellations for change of mind.

As each piece is individually made, slight variations in finish, dimensions, and surface appearance may occur. Small marks, dings, or scratches may be present as a result of the materials used and are considered part of the product’s unique character, not defects.

If your item arrives damaged in transit or develops a fault, please contact us within 48 hours of delivery with photographs of the issue. We will assess the problem and offer a replacement or refund where appropriate.

We may request that damaged or faulty items are returned before a refund or replacement is issued.

This policy does not affect your statutory rights.